POLICIES & REMINDERS
APPOINTMENTS & SCHEDULING:
In order to maintain the smooth running of our schedule and ensure fairness to all clients, we have implemented the following cancellation policies:
Booking an appointment: All appointments must be booked in advance via DM or online booking system. Once booking is made, you will receive a confirmation message via email or text (Look out for the email in spam/junk folder). Confirmation of appointment: Clients will receive a reminder 24 hours before their scheduled appointment. Please confirm your appointment to ensure your time is reserved. Unconfirmed appointments may be subject to cancellation. Late Arrival: I understand that life gets in the way! A grace period of 10 minutes is allowed for late arrivals. However, if you arrive later than that, your service may need to be shortened or rescheduled to avoid impacting the next client. No-Shows: If you miss your appointment without notifying me, a 100% no-show fee will apply. Repeated no-shows may result in refusal of future bookings. My time is just as valuable as yours, and this helps keep the business sustainable. Cancellation Policy: Cancellations must be made at least 24-48 hours before your appointment. Late cancellations will incur a fee (50% of the booked service) to cover lost time. Emergencies are understood, but habitual last-minute changes will affect future bookings.
PAYMENTS & DEPOSITS:
Accepted Payment Methods: I accept payments via cash, credit/debit card, American Express, Apple Pay, Google Pay, Samsung Pay & Direct Transfer.. Payment is due in full at the time of appointment unless otherwise discussed.
Deposit Policy: To secure your appointment, a non-refundable deposit of 40% is to be required at the time of booking. This will go toward your total service cost. Deposits protect against late cancellations or no-shows and ensure your spot is held just for you. This only applies to NEW clients.
Refund Policy: Due to the nature of beauty services, I do not offer refunds on completed services. However, if you're unhappy with your results, please reach out within 48 hours. I will do my best to resolve any concerns with a fix or touch-up where appropriate.
SERVICE-SPECIFIC POLICIES:
Consultations for Certain Services: For certain treatments (such as Brow Lamination, Waxing, HD Brows, Lash Botox and Teeth Whitening), a brief consultation may be required before the actual appointment. This helps me tailor your service to your unique needs and ensure the best results.
Allergies & Reactions: Clients must disclose any allergies, sensitivities, or health conditions prior to the appointment.
Right to refuse: Your health and safety are my top priorities. For this reason, I reserve the right to refuse or postpone a service if a contraindication is present that could interfere with the treatment, cause harm, or compromise results. If you're unsure whether a condition may affect your treatment, please reach out before your appointment so l can assess and advise accordingly. In some cases, a doctor's clearance may be required before continuing with certain services.
HEALTH, HYGIENE & SAFETY:
Sickness: If you're feeling unwell, have flu-like symptoms, or have been exposed to contagious illness, please reschedule your appointment. I will do the same out of respect for your health. There will be no charge for rescheduling due to illness if given with proper notice (24-48 hours).
Sanitisation & Cleanliness: Your health and safety are my top priorities. All tools, surfaces, and equipment are cleaned and sanitised between clients, and strict hygiene practices are followed in accordance with health regulations.
Children & Guests: For safety and comfort, guests of more than 2 are not allowed unless they are receiving a service. My home-based setup is not designed to accommodate additional visitors. Children are welcome in the salon if necessary, However, for their safety and to ensure the smooth running of appointments, I kindly ask that all children remain seated at all times.
Please be mindful that the salon contains professional tools, sharp instruments, hot equipment, and delicate products that could cause injury if handled. For this reason, children should not touch any salon equipment or surfaces. This helps keep them safe and allows me to focus fully on providing you with the best possible service.
SALON ETIQUETTE & HOUSE RULES:
Arrival Instructions: Please arrive on time and message me upon arrival. I'll let you know when to come in. If you're early, kindly wait in your car until your appointment time, as I may be finishing with another client.
Parking & Entrance: Free parking is available in my street. You may park in my driveway (left side) or infront of grass area. Once i have confirmed to come in, you can meet me at the front door.
No shoes: To help keep the salon environment clean, safe, and comfortable for everyone, I kindly ask that all clients remove their shoes upon entering the house. Shoes can be left near the front door.